Privacy Policy

Effective Date: 01/04/2025
Business Name: Wooden Wolf
Business Type: Sole Trader
Owner: Colin Taylor
Email: woodenwolfuk@gamil.com
Website: www.woodenwolf.co.uk

1. Introduction

At Wooden Wolf, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following personal data:

  • Identity Data – name, title

  • Contact Data – billing address, delivery address, email, phone number

  • Transaction Data – details of your orders, payments, and fulfilment

  • Technical Data – IP address, browser type, and usage information (via cookies)

  • Marketing Preferences – your preferences for receiving updates and promotions

3. How We Collect Your Data

We collect data when you:

  • Place an order through our website

  • Contact us via email or website form

  • Sign up for newsletters or marketing communications

  • Browse or interact with our website (via cookies and analytics tools)

4. How We Use Your Data

We use your data to:

  • Process and fulfil your orders

  • Communicate with you about your order

  • Provide customer support

  • Comply with legal obligations (e.g. accounting and tax)

  • Send updates and marketing (only with your consent)

  • Improve our website and customer experience

5. Lawful Basis for Processing

We rely on the following lawful bases under the UK GDPR:

  • Contract – for processing orders and payments

  • Legal obligation – for recordkeeping and compliance

  • Consent – for email marketing (you can withdraw at any time)

  • Legitimate interests – for improving our services and website

6. Marketing

We may send you marketing emails only if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Cookies

We use cookies to enhance your experience and analyse site usage. You can control cookie settings in your browser.

See our separate Cookie Policy for more information.

8. How We Share Your Data

We do not sell your data. We may share data with:

  • Delivery partners (e.g. Royal Mail, couriers)

  • Payment providers (e.g. Stripe, PayPal)

  • IT and website service providers (e.g. web hosting)

  • Accountants or regulators where legally required

9. How We Store and Protect Your Data

Your data is stored securely using encrypted and password-protected systems. We keep your data only as long as necessary for the purposes set out above, including for legal and tax purposes (typically up to 6 years for order data).

10. Your Rights

You have the following rights under the UK GDPR:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent (for marketing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise these rights by contacting us at [Insert Contact Email].

11. Third-Party Links

Our website may contain links to third-party sites (e.g. Instagram). We are not responsible for their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the effective date shown above.

13. Contact Us

For any questions about this Privacy Policy or your data, please contact:

Wooden Wolf
Email: woodenwolfuk@gmail.com