Website Terms and Conditions of Sale

Effective from: 01/04/2025
Business Name: Wooden Wolf
Business Owner: Colin Taylor
Email: woodenwolfuk@gmail.com
Phone: 07738180157
Website: www.woodenwolf.co.uk

1. About Us

This website is operated by Wooden Wolf, a sole trader business based in the UK, specialising in handmade wooden furniture and woodworking items. These terms apply when you buy products from us via our website.

2. Orders

  • All orders are subject to availability and confirmation.

  • Once an order is placed, you will receive an email acknowledging your order. This is not acceptance. The contract is formed when we dispatch the goods to you.

3. Product Information

  • All products are handmade and may vary slightly in colour, grain, and finish.

  • We try to ensure all descriptions, measurements and prices are accurate. If we discover an error, we will inform you and give you the option to cancel or proceed.

4. Prices and Payment

  • All prices are in GBP (£) and include VAT (if applicable).

  • Payment must be made at the time of ordering via the methods available at checkout.

  • We reserve the right to change prices at any time before you place an order.

5. Delivery

  • We deliver to the UK only, unless otherwise agreed.

  • Delivery times are estimates and not guaranteed. We are not liable for delays beyond our control.

  • Delivery charges are shown at checkout.

6. Custom Orders

  • Custom or bespoke items are made to your specification and are non-refundable, except in the case of fault or damage.

  • Lead times will be confirmed when ordering.

7. Right to Cancel

(For non-bespoke items only)

  • Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days from the date of delivery.

  • You must notify us in writing via email. You must return the item in its original condition within 14 days of notifying us.

  • You are responsible for return postage costs.

  • We will refund the full purchase price within 14 days of receiving the returned item.

8. Returns and Faulty Goods

  • If your item arrives damaged or faulty, please contact us within 7 days of delivery.

  • We will offer a repair, replacement, or refund depending on the issue and product type.

  • For custom items, we reserve the right to assess damage/fault before issuing any refund.

9. Intellectual Property

All content on this website (including text, images, logos, and product designs) is the property of Wooden Wolf. You may not use or reproduce any content without written permission.

10. Limitation of Liability

We shall not be liable for any indirect or consequential loss. Our liability in all cases is limited to the purchase price of the goods.

11. Privacy

Please refer to our [Privacy Policy] for details on how we collect and process your personal data.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Contact

If you have any questions about these terms, please contact us at:
Email: woodenwolfuk@gmail.com